Sie schreiben erst "Thank you for contacting us. Your query has been forwarded to the relevant department and shall be addressed as soon as possible."
Ein paar Tage später kommt dann immer dieses zweite Antwort "Thank you for contacting us. Your query has been forwarded to the corresponding department and we have received an update that your request is still being processed by our finance department. Please accept our most sincere apologies for the inconvenience caused by this delay. We will make sure to notify you once the processing is completed."
